Returns & Exchanges
At IP Trading Pty Ltd, we stand behind the quality of our networking hardware and electronics with a comprehensive 30-day return policy for your peace of mind. Whether you have received a defective unit or simply changed your mind, we provide a streamlined process to ensure minimal downtime for your infrastructure.
Initiate Request
Contact our support team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and provide your original invoice details.
Secure Packaging
Carefully pack the electronic components in their original anti-static packaging and protective boxes to prevent physical damage during transit.
Shipping and Tracking
Affix the RMA label to the exterior of the package and ship the items back to our warehouse using a reliable courier service with tracking capabilities.
Inspection and Refund
Once our technicians verify the condition and serial numbers of the hardware, we will process your refund or exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing